FAQ
GENERAL
What is By Zodi?
By Zodi is an ecommerce store that specializes in selling stylish and timeless jewelry pieces. Our collection offers a wide range of options for layering and creating beautiful combinations. With high-quality materials and a waterproof finish, our jewelry is designed to last and add a touch of glamour to any outfit.
Where are you based?
By Zodi is based in The Netherlands, Wormer. All of our European, UK and US orders are shipped from our dutch office.
How can I contact customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by email at info@byzodi.com or through our contact form on the website. We are also contactable through Instagram DM @byzodi_jewelry. We strive to respond to all inquiries within 24 hours.
SHIPPING AND ORDERING
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry piece, please check our returns page within 14 days of receiving your order. You will provide instructions on how to return the item for a refund or exchange.
How long does shipping take?
Shipping times may vary depending on your location. Once your order has been processed and shipped, you will receive a tracking number to monitor the progress of your delivery. Please refer to our shipping & delivery page for more information on estimated delivery times.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support within 12 hours. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes. It is important to review your order details carefully before completing your purchase.
PAYMENT OPTIONS
How I can pay?
You can pay with the following options: IDEAL, MOLLIE - KLARNA Pay Later, Creditcard, Apple Pay, Goolgle Pay, Shoppay, Paypal.
ALL ABOUT JEWELRY
How do I choose the right jewelry piece?
Choosing the right jewelry piece is a personal decision. We recommend considering your personal style, the occasion, and the outfit you plan to wear it with. Our collection offers a variety of styles, from delicate and dainty to bold and statement-making. Take a look at our product descriptions and images to find the perfect piece that speaks to you.
Are your jewelry pieces hypoallergenic?
Yes, our jewelry pieces are hypoallergenic. We understand the importance of wearing jewelry that is safe and comfortable for all skin types. Our pieces are made with high-quality materials that are gentle on the skin and suitable for those with sensitive skin or allergies.
How do I care for my jewelry?
To keep your jewelry looking its best, we recommend avoiding contact with water, perfumes, lotions, and harsh chemicals. When not in use, store your jewelry in a cool and dry place, preferably in a jewelry box or pouch to prevent scratching or tangling. Gently clean your jewelry with a soft cloth to remove any dirt or residue.