Refunds

By Zodi is able to provide you with a full refund when you didn't receive the right product or sizing. Or when your product wasn't delivered within our guaranteed delivery time of 30 days.

By Zodi is not able to provide a refund when for example:
  1. Your order didn’t arrive due to factors within your control (for example you provide us with the wrong shipping address).
  2. Your order didn’t arrive due to one or other circumstances outside the control of By Zodi (for example: not cleared by customs or natural disaster).
  3. Your order has been placed within a sale. In this case you can still change your order amount for other products.
Want to refund your order? Check the "Return" page.